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Water Leak Emergency Information

Emergency Contact Information

If you wish to report a water emergency or get immediate information about  an emergency in your area, call the Apple Valley Height CWD emergency contact numbers

District Office760-247-7330
Emergency lines760-524-2037  and  760-524-2038   

Reporting an Emergency...
AVHCWD encourages customers to call to report emergency situations immediately.  Your phone calls are critical in order to find the damage and make repairs as soon as possible. Please remember that each call will be evaluated and a determination will be made at that time if the repair will need to be made immediately. In some cases, it can take several days for repairs to allow time for the proper investigation of the problem as well as gathering the proper materials for the repair work.   The process begins with the operator asking questions to collect information about the location and severity of the situation. A maintenance crew worker will then be called out to evaluate the  situation.

AVHCWD  will inform affected residents as soon as possible if there is a disruption of service. However, in some emergency situations where there are unsafe conditions or property damage, there may be little or no opportunity to provide advance notice to customers.

Sometimes the presence of a crew in the area along with and low, or changing water pressure are the only notices provided. 

Water Outages Please call 760-247-7330 or 760-524-2037 or 760-524-2038 to report an outage.  

During or after a waterline shutdown in your area, you may experience the following:

  •      Brown/discolored water
  •      Cloudy water/loud noises in plumbing pipes and fixtures from air in the water lines. 

To resolve these issues, flush water lines in your home for 5 to 10 minutes. If conditions do not improve, contact AVHCWD at 760-247-7330 or 760-524-2037 or 760-524-2038.   Emergency Preparedness; AVHCWD encourages customers to be prepared for large scale emergency situations such as earthquakes, floods, or fires.  

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