Get Information from our Office: For questions or assistance regarding your water bill, the District's Customer Service staff can be reached at (760) 247-7330. Customers may also visit the District's Customer Service desk in person, Monday through Friday, from 6:00 AM to 5:00 P, except on District holidays. The District's Customer Service office is located at 9429 Cerra Vista Street, Apple Valley, CA 92308. Apple Valley Heights County Water District will not shut off your water unless your bill is 60 days overdue. Our office will make every attempt to contact you by phone, email, and paper mail at least ten (10) business days before your water is shut off. Please see our water-shutoff policy.
Talk to our Office About Payment Plan Options: A customer's payment of his or her unpaid balance may be temporarily extended for a period not to exceed four (4) months after the balance was originally due. The unpaid balance may be divided into no more than four (4) parts, each of which will be due in an agreed upon payment schedule endorsed by both the customer and District staff. If the customer fails to honor the payment plan specifics, the customer will be subject to discontinuance when any portion of the payment arrangement is sixty (60) days past due.
Get Help Paying a Past Due Water Bill: Depending on your income, you may qualify for a one-time payment towards your water or wastewater bill through the Low Income Household Water Assistance Program. In addition, if you receive certain benefits such as CalFresh, Medi-Cal, or SSI, or if your income is less than 200% of the federal poverty level, your water provider must waive any interest charges you owe once every 12 months.
Apple Valley Heights County Water District (the "District") is committed to ensuring that its services are accessible to all
members of the public. As part of this commitment, the District strives to provide an accessible website compatible with
the Web Content Accessibility Guidelines (WCAG) version 2.1, AA, and commercial screen reading software. Features of the
website are created to allow individuals with vision and other impairments to understand and use the website to the same
degree as someone without disabilities.
If you need any special assistance or accommodations:
Contact our compliance support team via telephone at: (888) 765-1970
Ongoing Compliance Information
Compliance Coordinator
The District has designated a Compliance Coordinator for website disability-related accommodations. The Compliance
Coordinator has received training in website accessibility and updates the site in accordance with those best
practices and requirements.
Compliance Procedures
The District is working to ensure all website content complies with the Americans with Disabilities Act
and controlling State laws. In an ongoing effort to continually improve and remediate accessibility issues,
the website is regularly scanned to ensure ongoing compliance, and timely changes are made to any inaccessible
content if found.
Accessible Documents Policy
The District is committed to providing all documents hosted on the website in an accessible format or making accessible
alternatives available.
Linked Documents and Third Parties
Please note that this site may link out to third-party websites that do not have accessible content. This site may
also include documents provided by third parties. While we cannot control the accessibility of content provided by
third parties, we are happy to assist any member of the public with reading and accessing content on our site.
Report a Website Accessibility Issue
We are committed to your ability to access all content, and we will respond to all requests in a timely manner.
If you need assistance or accommodations while accessing content on this website, please contact our Compliance
Coordinator via the form below: