Get Information from our Office: For questions or assistance regarding your water bill, the District's Customer Service staff can be reached at (760) 247-7330. Customers may also visit the District's Customer Service desk in person, Monday through Friday, from 6:00 AM to 5:00 P, except on District holidays. The District's Customer Service office is located at 9429 Cerra Vista Street, Apple Valley, CA 92308. Apple Valley Heights County Water District will not shut off your water unless your bill is 60 days overdue. Our office will make every attempt to contact you by phone, email, and paper mail at least ten (10) business days before your water is shut off. Please see our water-shutoff policy.
Talk to our Office About Payment Plan Options: A customer's payment of his or her unpaid balance may be temporarily extended for a period not to exceed four (4) months after the balance was originally due. The unpaid balance may be divided into no more than four (4) parts, each of which will be due in an agreed upon payment schedule endorsed by both the customer and District staff. If the customer fails to honor the payment plan specifics, the customer will be subject to discontinuance when any portion of the payment arrangement is sixty (60) days past due.
Get Help Paying a Past Due Water Bill: Depending on your income, you may qualify for a one-time payment towards your water or wastewater bill through the Low Income Household Water Assistance Program. In addition, if you receive certain benefits such as CalFresh, Medi-Cal, or SSI, or if your income is less than 200% of the federal poverty level, your water provider must waive any interest charges you owe once every 12 months.
Apple Valley Heights County Water District is fully committed to providing accessible facilities, elements and
channels of communication to all members of the public. As part of this commitment, Apple Valley Heights County Water District
has a policy of providing an accessible website compatible with the Web Content Accessibility Guidelines (WCAG 2.1) and
commercial screen reading software. All features of the website are coded to allow individuals with vision and
other impairments to understand and use the website to the same degree as someone without disabilities. We welcome
feedback and can often resolve issues in a timely manner if they arise.
If you need any special assistance or accommodations:
Apple Valley Heights County Water District has designated a compliance officer for website disability-related accommodations.
The compliance officer has received training in website accessibility and updates the site in accordance with those best
practices. Contact our accessibility officer to report an issue.
Compliance Procedures and Reports
In addition to testing with users with a wide range of disabilities and coding our website to WCAG standards,
Apple Valley Heights County Water District regularly scans its website to ensure ongoing compliance, and makes timely
changes to any inaccessible changes, if any are found.
Linked Documents and Third Parties
Please note that this site may link out to third-party websites, such as state or federal agencies, that do
not have accessible content. This site may also include documents provided by third parties included in our
agenda packets, for example. While we cannot control the accessibility of content provided by third parties,
we are happy to assist any member of the public with reading and accessing content on our site.
